FAQs

Stops vary depending on the tour, but we schedule stops at all major highlight locations along the tour route.
A camera is recommended as well as dressing in layers appropriate for the weather. You are welcome to bring snacks and drinks with you. If your tour ends in a location different from your departure location, be sure to bring along any necessary luggage.
We always recommend that you bring layers with you, even on those warm summer days since some sightseeing stops will be a little cooler than others. Wear some good walking shoes with grip; bring your camera, sunscreen and some light snacks.
No. Unfortunately our motor coaches are not wheelchair accessible.
Yes! Our sightseeing tours are a great way for families to experience the Canadian Rockies.
Any children 5 and under sharing a seat with a paying adult will be free. If you require a separate seat for your infant 5 and under, the regular child rate will be charged.
Yes. We ask that you make reservations at least 24 hours in advance to ensure availability and tour departure.
We have several hotel partners that can accept payment and book your reservation for you. Check with the front desk about this option.
VISA and Mastercard are acceptable methods of payment online. Cash and debit payments are accepted at all Explore Rockies locations.
Lunch is available on all of our sightseeing tours except for the Explore Banff tour. Tours make stops along the way, some of which may offer you a chance to purchase food or snacks to go.
Our tours range from 6 to 14 hours depending on the selected tour and departure location. Please inquire with our Explore Rockies experts for details upon booking.
Full refunds are provided if cancellations are made at least 24-hours in advance of your scheduled departure time.
Yes, we offer a 25% discount for locals of Banff, Canmore, Lake Louise and Jasper.

These tickets must be purchased in person at least 30 minutes prior to departure and you must provide proof of residency to receive the discount. Some restrictions do apply - please ask when purchasing.
We recommend bringing your own breakfast or grabbing breakfast prior to starting your tour in Calgary. Though there will be a brief stop in Banff where you may grab breakfast and coffee from Tim Hortons. Delays may be encountered, therefore we cannot guarantee that you will have time to stop at Tim Hortons.
All of our buses are 56-seat luxury motor coaches with large windows providing unobstructed views, onboard washroom facilities, reclining seats and climate controlled temperatures. You will also have a professionally trained driver guide who has a wealth of information on the local area.
No, WiFi will not be available on any of our sightseeing tours as we will be in areas without reception.
Wildlife sightings are very common in the National Park, but we cannot guarantee animal sightings. There are a lot of bears, moose, elk, big horn sheep, mountain goats, deer and more that share the parks with us and because they are in their natural habitat, their sightings are unpredictable.